{"id":172,"date":"2026-10-20T12:01:33","date_gmt":"2026-10-20T10:01:33","guid":{"rendered":"https:\/\/clarifall.de\/?page_id=172"},"modified":"2026-10-22T13:29:35","modified_gmt":"2026-10-22T11:29:35","slug":"beschwerde-und-leads","status":"publish","type":"page","link":"https:\/\/clarifall.de\/en\/beschwerde-und-leads\/","title":{"rendered":"Complaints and leads"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"172\" class=\"elementor elementor-172\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bcbc717 e-con e-atomic-element e-div-block-base e-default-div clarifall-page\" data-id=\"3bcbc717\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3bcbc717\">\n    <main class=\"elementor-element elementor-element-d3352df e-con e-atomic-element e-div-block-base e-default-main e-616fe341-a4d1\" data-id=\"d3352df\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d3352df\">\n    <section class=\"elementor-element elementor-element-162cb622 e-con e-atomic-element e-div-block-base e-default-section e-605fa419-c2e4\" data-id=\"162cb622\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"162cb622\">\n    <div class=\"elementor-element elementor-element-96e6d33 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"96e6d33\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"96e6d33\">\n    \t\t\t<p class=\"clarifall-text e-52efa907-d8f5 e-paragraph-base e-default-p\" data-interaction-id=\"17a70aa9\" data-e-type=\"widget\" data-id=\"17a70aa9\">CASE STUDY \u00b7 CLARIFALL<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"49b68f71\" class=\"clarifall-h1 e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"49b68f71\">From a blind spot to a manageable pipeline<span>.<\/span><\/h1>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"2dbaa6c7\" data-e-type=\"widget\" data-id=\"2dbaa6c7\">\n\t\t\t\t\t\t\t\t\tHow ClariFall turns service cases into structured, auditable business signals \u2014 with compliance built into the process.\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<a href=\"#45\" target=\"_self\" class=\"clarifall-button e-button-base e-default-a\" data-interaction-id=\"287639ba\" data-e-type=\"widget\" data-id=\"287639ba\">\n\tExplore the solution\n<\/a>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-7948258b e-con e-atomic-element e-div-block-base e-default-section e-4778b35c-93c2\" data-id=\"7948258b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7948258b\">\n    <div class=\"elementor-element elementor-element-5d4f18a e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"5d4f18a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5d4f18a\">\n    <div class=\"elementor-element elementor-element-b353d63 e-grid e-con-boxed e-con e-parent\" data-id=\"b353d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3a7fa elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ba3a7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-building\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M128 148v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12h-40c-6.6 0-12-5.4-12-12zm140 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-128 96h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm128 0h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-76 84v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm76 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm180 124v36H0v-36c0-6.6 5.4-12 12-12h19.5V24c0-13.3 10.7-24 24-24h337c13.3 0 24 10.7 24 24v440H436c6.6 0 12 5.4 12 12zM79.5 463H192v-67c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v67h112.5V49L80 48l-.5 415z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndustry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEnergy supply\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27986ac elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"27986ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-sticky-note\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 348.106V80c0-26.51-21.49-48-48-48H48C21.49 32 0 53.49 0 80v351.988c0 26.51 21.49 48 48 48h268.118a48 48 0 0 0 33.941-14.059l83.882-83.882A48 48 0 0 0 448 348.106zm-128 80v-76.118h76.118L320 428.106zM400 80v223.988H296c-13.255 0-24 10.745-24 24v104H48V80h352z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTopic\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tComplaint management &amp; sales\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c36719 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6c36719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-crosshairs\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 224h-30.364C455.724 130.325 381.675 56.276 288 42.364V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v30.364C130.325 56.276 56.276 130.325 42.364 224H12c-6.627 0-12 5.373-12 12v40c0 6.627 5.373 12 12 12h30.364C56.276 381.675 130.325 455.724 224 469.636V500c0 6.627 5.373 12 12 12h40c6.627 0 12-5.373 12-12v-30.364C381.675 455.724 455.724 381.675 469.636 288H500c6.627 0 12-5.373 12-12v-40c0-6.627-5.373-12-12-12zM288 404.634V364c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v40.634C165.826 392.232 119.783 346.243 107.366 288H148c6.627 0 12-5.373 12-12v-40c0-6.627-5.373-12-12-12h-40.634C119.768 165.826 165.757 119.783 224 107.366V148c0 6.627 5.373 12 12 12h40c6.627 0 12-5.373 12-12v-40.634C346.174 119.768 392.217 165.757 404.634 224H364c-6.627 0-12 5.373-12 12v40c0 6.627 5.373 12 12 12h40.634C392.232 346.174 346.243 392.217 288 404.634zM288 256c0 17.673-14.327 32-32 32s-32-14.327-32-32c0-17.673 14.327-32 32-32s32 14.327 32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFocus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSignal detection, routing, CRM handover &amp; compliance\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e69d1 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a3e69d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-network-wired\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M640 264v-16c0-8.84-7.16-16-16-16H344v-40h72c17.67 0 32-14.33 32-32V32c0-17.67-14.33-32-32-32H224c-17.67 0-32 14.33-32 32v128c0 17.67 14.33 32 32 32h72v40H16c-8.84 0-16 7.16-16 16v16c0 8.84 7.16 16 16 16h104v40H64c-17.67 0-32 14.33-32 32v128c0 17.67 14.33 32 32 32h160c17.67 0 32-14.33 32-32V352c0-17.67-14.33-32-32-32h-56v-40h304v40h-56c-17.67 0-32 14.33-32 32v128c0 17.67 14.33 32 32 32h160c17.67 0 32-14.33 32-32V352c0-17.67-14.33-32-32-32h-56v-40h104c8.84 0 16-7.16 16-16zM256 128V64h128v64H256zm-64 320H96v-64h96v64zm352 0h-96v-64h96v64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSolution\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tClariFall Complaint\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-38966cc2 e-con e-atomic-element e-div-block-base e-default-section e-cbaf739-6336\" data-id=\"38966cc2\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"38966cc2\">\n    <div class=\"elementor-element elementor-element-2b4da5c9 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"2b4da5c9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2b4da5c9\">\n    \t\t\t<h2 data-interaction-id=\"4d362c77\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"4d362c77\"><span>When service cases should become valuable leads. <\/span> <span>How can this be achieved?<\/span><\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"6ec9b0b5\" data-e-type=\"widget\" data-id=\"6ec9b0b5\">Scattered customer information and an unstructured complaint process made it difficult to identify and follow up relevant leads reliably. Many service cases contained signs of product interest or a risk of churn, but there was no consistent process for systematically capturing and assessing these signals. Potential leads were therefore sometimes passed on manually, without a clear trigger, traceable documentation or a reliable handover to sales.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-049bebd e-con e-atomic-element e-div-block-base e-default-section e-049bebd-0e6a4c8 clarifall-wrap\" data-id=\"049bebd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"049bebd\">\n    <div class=\"elementor-element elementor-element-39b2e01 e-con e-atomic-element e-div-block-base e-default-div e-39b2e01-df95923\" data-id=\"39b2e01\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"39b2e01\">\n    <div class=\"elementor-element elementor-element-e49a7d4 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-e49a7d4-d7557ff\" data-id=\"e49a7d4\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e49a7d4\">\n    \t\t\t<h2 data-interaction-id=\"99f94f1\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"99f94f1\">The most valuable signals were where no one was looking.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"554ae1e\" data-e-type=\"widget\" data-id=\"554ae1e\">Complaints were handled primarily as service cases. Potential product interest and churn risks often remained unstructured. At the same time, legal requirements and deadlines had to be met reliably.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-8d71ee8 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row e-8d71ee8-cc650f9\" data-id=\"8d71ee8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8d71ee8\">\n    \t\t<div class=\"elementor-element elementor-element-93c17cc elementor-widget elementor-widget-eael-feature-list\" data-id=\"93c17cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-93c17cc\" class=\"eael-feature-list-items circle stacked  eael-feature-list-vertical\" data-layout-tablet=\"vertical\" data-layout-mobile=\"vertical\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1484b57\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-uncharted\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M171.73,232.813A5.381,5.381,0,0,0,176.7,229.5,48.081,48.081,0,0,1,191.6,204.244c1.243-.828,1.657-2.484,1.657-4.141a4.22,4.22,0,0,0-2.071-3.312L74.429,128.473,148.958,85a9.941,9.941,0,0,0,4.968-8.281,9.108,9.108,0,0,0-4.968-8.281L126.6,55.6a9.748,9.748,0,0,0-9.523,0l-100.2,57.966a9.943,9.943,0,0,0-4.969,8.281V236.954a9.109,9.109,0,0,0,4.969,8.281L39.235,258.07a8.829,8.829,0,0,0,4.968,1.242,9.4,9.4,0,0,0,6.625-2.484,10.8,10.8,0,0,0,2.9-7.039V164.5L169.66,232.4A4.5,4.5,0,0,0,171.73,232.813ZM323.272,377.73a12.478,12.478,0,0,0-4.969,1.242l-74.528,43.062V287.882c0-2.9-2.9-5.8-6.211-4.555a53.036,53.036,0,0,1-28.984.414,4.86,4.86,0,0,0-6.21,4.555V421.619l-74.529-43.061a8.83,8.83,0,0,0-4.969-1.242,9.631,9.631,0,0,0-9.523,9.523v26.085a9.107,9.107,0,0,0,4.969,8.281l100.2,57.553A8.829,8.829,0,0,0,223.486,480a11.027,11.027,0,0,0,4.969-1.242l100.2-57.553a9.941,9.941,0,0,0,4.968-8.281V386.839C332.8,382.285,328.24,377.73,323.272,377.73ZM286.007,78a23,23,0,1,0-23-23A23,23,0,0,0,286.007,78Zm63.627-10.086a23,23,0,1,0,23,23A23,23,0,0,0,349.634,67.914ZM412.816,151.6a23,23,0,1,0-23-23A23,23,0,0,0,412.816,151.6Zm-63.182-9.2a23,23,0,1,0,23,23A23,23,0,0,0,349.634,142.4Zm-63.627,83.244a23,23,0,1,0-23-23A23,23,0,0,0,286.007,225.648Zm-62.074,36.358a23,23,0,1,0-23-23A23,23,0,0,0,223.933,262.006Zm188.883-82.358a23,23,0,1,0,23,23A23,23,0,0,0,412.816,179.648Zm0,72.272a23,23,0,1,0,23,23A23,23,0,0,0,412.816,251.92Z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Scattered data<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-10c48fd\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-handshake\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M519.2 127.9l-47.6-47.6A56.252 56.252 0 0 0 432 64H205.2c-14.8 0-29.1 5.9-39.6 16.3L118 127.9H0v255.7h64c17.6 0 31.8-14.2 31.9-31.7h9.1l84.6 76.4c30.9 25.1 73.8 25.7 105.6 3.8 12.5 10.8 26 15.9 41.1 15.9 18.2 0 35.3-7.4 48.8-24 22.1 8.7 48.2 2.6 64-16.8l26.2-32.3c5.6-6.9 9.1-14.8 10.9-23h57.9c.1 17.5 14.4 31.7 31.9 31.7h64V127.9H519.2zM48 351.6c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16c0 8.9-7.2 16-16 16zm390-6.9l-26.1 32.2c-2.8 3.4-7.8 4-11.3 1.2l-23.9-19.4-30 36.5c-6 7.3-15 4.8-18 2.4l-36.8-31.5-15.6 19.2c-13.9 17.1-39.2 19.7-55.3 6.6l-97.3-88H96V175.8h41.9l61.7-61.6c2-.8 3.7-1.5 5.7-2.3H262l-38.7 35.5c-29.4 26.9-31.1 72.3-4.4 101.3 14.8 16.2 61.2 41.2 101.5 4.4l8.2-7.5 108.2 87.8c3.4 2.8 3.9 7.9 1.2 11.3zm106-40.8h-69.2c-2.3-2.8-4.9-5.4-7.7-7.7l-102.7-83.4 12.5-11.4c6.5-6 7-16.1 1-22.6L367 167.1c-6-6.5-16.1-6.9-22.6-1l-55.2 50.6c-9.5 8.7-25.7 9.4-34.6 0-9.3-9.9-8.5-25.1 1.2-33.9l65.6-60.1c7.4-6.8 17-10.5 27-10.5l83.7-.2c2.1 0 4.1.8 5.5 2.3l61.7 61.6H544v128zm48 47.7c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16c0 8.9-7.2 16-16 16z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Manual handovers<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1f50199\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-eye-slash\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M634 471L36 3.51A16 16 0 0 0 13.51 6l-10 12.49A16 16 0 0 0 6 41l598 467.49a16 16 0 0 0 22.49-2.49l10-12.49A16 16 0 0 0 634 471zM296.79 146.47l134.79 105.38C429.36 191.91 380.48 144 320 144a112.26 112.26 0 0 0-23.21 2.47zm46.42 219.07L208.42 260.16C210.65 320.09 259.53 368 320 368a113 113 0 0 0 23.21-2.46zM320 112c98.65 0 189.09 55 237.93 144a285.53 285.53 0 0 1-44 60.2l37.74 29.5a333.7 333.7 0 0 0 52.9-75.11 32.35 32.35 0 0 0 0-29.19C550.29 135.59 442.93 64 320 64c-36.7 0-71.71 7-104.63 18.81l46.41 36.29c18.94-4.3 38.34-7.1 58.22-7.1zm0 288c-98.65 0-189.08-55-237.93-144a285.47 285.47 0 0 1 44.05-60.19l-37.74-29.5a333.6 333.6 0 0 0-52.89 75.1 32.35 32.35 0 0 0 0 29.19C89.72 376.41 197.08 448 320 448c36.7 0 71.71-7.05 104.63-18.81l-46.41-36.28C359.28 397.2 339.89 400 320 400z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Lack of traceability<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-1b384c11 e-con e-atomic-element e-div-block-base e-default-section e-3f80b5a7-8363\" data-id=\"1b384c11\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1b384c11\">\n    <div class=\"elementor-element elementor-element-2e2ff80a e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"2e2ff80a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2e2ff80a\">\n    <div class=\"elementor-element elementor-element-1a545552 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row\" data-id=\"1a545552\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1a545552\">\n    <div class=\"elementor-element elementor-element-786959de e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-54e224ba-f404\" data-id=\"786959de\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"786959de\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img e-2a81892f-5a11\" data-interaction-id=\"2d773ace\" data-e-type=\"widget\" data-id=\"2d773ace\" id=\"45\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_33_22.png\" width=\"1536\" height=\"1024\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_33_22.png 1536w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_33_22-300x200.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_33_22-1024x683.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_33_22-768x512.png 768w\" alt=\"\"\/>\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-da4d0f3 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-4c69e446-42df\" data-id=\"da4d0f3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"da4d0f3\">\n    \t\t\t<h2 data-interaction-id=\"4e9f5925\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"4e9f5925\">A customer interaction does not end when the ticket closes.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"281ca28b\" data-e-type=\"widget\" data-id=\"281ca28b\">The previous process treated each case as a completed service task. Information potentially relevant to sales or customer retention was lost along the way.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-ffec709 e-con e-atomic-element e-div-block-base e-default-section e-299151eb-994e\" data-id=\"ffec709\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ffec709\">\n    <div class=\"elementor-element elementor-element-650f8fe5 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"650f8fe5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"650f8fe5\">\n    <div class=\"elementor-element elementor-element-7bd6e5d0 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row\" data-id=\"7bd6e5d0\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7bd6e5d0\">\n    <div class=\"elementor-element elementor-element-6a552fd6 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-55128b95-3966\" data-id=\"6a552fd6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6a552fd6\">\n    \t\t\t<h2 data-interaction-id=\"61f94b74\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"61f94b74\">A service case becomes an actionable event.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"5f7fc080\" data-e-type=\"widget\" data-id=\"5f7fc080\">ClariFall connects case handling, signal detection, compliance and CRM handover in one end-to-end process. This turns an individual customer interaction into a structured and traceable record.<\/p>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"5062e497\" data-e-type=\"widget\" data-id=\"5062e497\">The case is captured, relevant information is identified, responsibilities and deadlines are automatically taken into account, and relevant signals are passed to downstream systems in a structured format.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-19920644 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-59f0a50-4fe3\" data-id=\"19920644\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"19920644\">\n    \t\t\t<img decoding=\"async\" class=\"e-image-base e-default-img e-8df1e24-20b7\" data-interaction-id=\"5eb65b60\" data-e-type=\"widget\" data-id=\"5eb65b60\" id=\"46\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42.png\" width=\"1867\" height=\"842\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42.png 1867w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42-300x135.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42-1024x462.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42-768x346.png 768w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_35_42-1536x693.png 1536w\" alt=\"\"\/>\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-4c4cb35 e-con e-atomic-element e-div-block-base e-default-section e-655e72df-91a3\" data-id=\"4c4cb35\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4c4cb35\">\n    <div class=\"elementor-element elementor-element-77d9123e e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"77d9123e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"77d9123e\">\n    \t\t\t<img decoding=\"async\" class=\"e-image-base e-default-img e-6dbc61f9-87cd\" data-interaction-id=\"6f763718\" data-e-type=\"widget\" data-id=\"6f763718\" id=\"47\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02.png\" width=\"1774\" height=\"887\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02.png 1774w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02-300x150.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02-1024x512.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02-768x384.png 768w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_29_02-1536x768.png 1536w\" alt=\"\"\/>\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-398d7e8 e-con e-atomic-element e-div-block-base e-default-section e-485bb8d4-8ab9\" data-id=\"398d7e8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"398d7e8\">\n    <section class=\"elementor-element elementor-element-7b0855d e-con e-atomic-element e-div-block-base e-default-section e-7b0855d-aee6486\" data-id=\"7b0855d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7b0855d\">\n    <div class=\"elementor-element elementor-element-a0ba25d e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-a0ba25d-4d19393\" data-id=\"a0ba25d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a0ba25d\">\n    <div class=\"elementor-element elementor-element-f3f4d87 e-con e-atomic-element e-div-block-base e-default-div e-f3f4d87-0bdece6\" data-id=\"f3f4d87\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f3f4d87\">\n    \t\t\t<h2 data-interaction-id=\"7f5b128\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"7f5b128\">Manual searches become structured queries.<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-4454f72 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"4454f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-4454f72\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"4454f72\" data-accordion-type=\"toggle\" data-toogle-speed=\"400\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"ohne-clarifall\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-7161\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-times\" viewbox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Without ClariFall<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7161\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"ohne-clarifall\"><p>Complaints were mainly handled as individual service cases.<br \/>Relevant signs of product interest or a risk of churn were identified manually.<br \/>Information was passed to sales only occasionally and without a consistent trigger.<br \/>The information was neither documented in a structured format nor followed up systematically.<br \/>As a result, valuable signals from customer interactions often went unused.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"mit-clarifall\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-7162\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">With ClariFall<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7162\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"mit-clarifall\"><p>Every customer interaction is captured centrally as a structured case.<br \/>Automated analyses identify relevant patterns and potential business signals.<br \/>Identified signals are passed to downstream systems as structured events.<br \/>The underlying case context remains traceable and documented. An individual complaint thus becomes an actionable, auditable process.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/section>\n<section class=\"elementor-element elementor-element-db7795e e-con e-atomic-element e-div-block-base e-default-section e-db7795e-63d2cad\" data-id=\"db7795e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"db7795e\">\n    <div class=\"elementor-element elementor-element-8bca268 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"8bca268\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8bca268\">\n    \t\t\t<h2 data-interaction-id=\"9d77985\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"9d77985\">Complex requirements become a manageable process.<\/h2>\n\t\t<div class=\"elementor-element elementor-element-4ea9403 e-grid e-con-boxed e-con e-parent\" data-id=\"4ea9403\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85867fa elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"85867fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAutomated signal detection:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRelevant patterns and potential leads are identified automatically.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-507d05f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"507d05f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hand-holding\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M565.3 328.1c-11.8-10.7-30.2-10-42.6 0L430.3 402c-11.3 9.1-25.4 14-40 14H272c-8.8 0-16-7.2-16-16s7.2-16 16-16h78.3c15.9 0 30.7-10.9 33.3-26.6 3.3-20-12.1-37.4-31.6-37.4H192c-27 0-53.1 9.3-74.1 26.3L71.4 384H16c-8.8 0-16 7.2-16 16v96c0 8.8 7.2 16 16 16h356.8c14.5 0 28.6-4.9 40-14L564 377c15.2-12.1 16.4-35.3 1.3-48.9z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStructured CRM handover:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIdentified leads are passed to the CRM in a structured and traceable format.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-982cc68 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"982cc68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIntegration with existing systems:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRelevant customer and contract information is available centrally within the case.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fcbf05 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3fcbf05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAutomated deadline monitoring:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tStatutory deadlines are automatically taken into account in the background.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5913c8b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5913c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-route\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 320h-96c-17.6 0-32-14.4-32-32s14.4-32 32-32h96s96-107 96-160-43-96-96-96-96 43-96 96c0 25.5 22.2 63.4 45.3 96H320c-52.9 0-96 43.1-96 96s43.1 96 96 96h96c17.6 0 32 14.4 32 32s-14.4 32-32 32H185.5c-16 24.8-33.8 47.7-47.3 64H416c52.9 0 96-43.1 96-96s-43.1-96-96-96zm0-256c17.7 0 32 14.3 32 32s-14.3 32-32 32-32-14.3-32-32 14.3-32 32-32zM96 256c-53 0-96 43-96 96s96 160 96 160 96-107 96-160-43-96-96-96zm0 128c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tImmutable audit trail:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAll relevant activities remain documented with timestamps for auditing.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c72519 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5c72519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRole-based access controls:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAccess and information are managed according to each role.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-3f243445 e-con e-atomic-element e-div-block-base e-default-section e-1f5f4601-e290\" data-id=\"3f243445\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3f243445\">\n    <div class=\"elementor-element elementor-element-7812f156 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"7812f156\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7812f156\">\n    <div class=\"elementor-element elementor-element-431910bc e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-61717969-fa24\" data-id=\"431910bc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"431910bc\">\n    \t\t\t<h2 data-interaction-id=\"27eee584\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"27eee584\">Turn customer interactions into actionable signals.<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/clarifall.de\/en\/?page_id=177&amp;preview_id=177&amp;preview=true\" target=\"_self\" class=\"clarifall-button e-2743d621-d1a8314 e-button-base e-default-a\" data-interaction-id=\"2743d621\" data-e-type=\"widget\" data-id=\"2743d621\">\n\tDiscover ClariFall\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/main>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Startseite Whitepapers Clarifall-Check Fallstudien \u25be Aufbewahrung und DSGVO Beschwerde und Leads Kundenwert Reifegrad Beschwerdemanagement Volumenspitze \u00dcber uns Kontakt FALLSTUDIE \u00b7 CLARIFALL Vom blinden Fleck zur steuerbaren Pipeline. Wie Clarifall Servicef\u00e4lle in strukturierte, pr\u00fcfbare Gesch\u00e4ftssignale verwandelt \u2013 und Compliance direkt in den Prozess integriert. Zum L\u00f6sungsansatz Branche Energieversorgung Thema Beschwerdemanagement &amp; Vertireb Fokus Signalerkennung, Routing, CRM-\u00dcbergabe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/comments?post=172"}],"version-history":[{"count":10,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/172\/revisions"}],"predecessor-version":[{"id":270,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/172\/revisions\/270"}],"wp:attachment":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/media?parent=172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}