{"id":173,"date":"2026-10-20T12:45:12","date_gmt":"2026-10-20T10:45:12","guid":{"rendered":"https:\/\/clarifall.de\/?page_id=173"},"modified":"2026-10-22T13:28:42","modified_gmt":"2026-10-22T11:28:42","slug":"kundenwert","status":"publish","type":"page","link":"https:\/\/clarifall.de\/en\/kundenwert\/","title":{"rendered":"Customer value"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"173\" class=\"elementor elementor-173\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7b9f05 e-con e-atomic-element e-div-block-base e-default-div clarifall-page\" data-id=\"2b7b9f05\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2b7b9f05\">\n    <main class=\"elementor-element elementor-element-5d0c3bd0 e-con e-atomic-element e-div-block-base e-default-main e-666f3ff6-69d7\" data-id=\"5d0c3bd0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5d0c3bd0\">\n    <section class=\"elementor-element elementor-element-6fcdb457 e-con e-atomic-element e-div-block-base e-default-section e-35080895-7259\" data-id=\"6fcdb457\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6fcdb457\">\n    <div class=\"elementor-element elementor-element-34c58e7 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"34c58e7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"34c58e7\">\n    \t\t\t<p class=\"clarifall-text e-72368c68-1011 e-paragraph-base e-default-p\" data-interaction-id=\"7c703730\" data-e-type=\"widget\" data-id=\"7c703730\">CASE STUDY \u00b7 CLARIFALL<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"4fcbd39a\" class=\"clarifall-h1 e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"4fcbd39a\">From complaint management to customer value<span>.<\/span><\/h1>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"76cc3697\" data-e-type=\"widget\" data-id=\"76cc3697\">\n\t\t\t\t\t\t\t\t\tHow ClariFall turns fragmented customer requests into a structured, traceable and manageable process.\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<a href=\"#51\" target=\"_self\" class=\"clarifall-button e-button-base e-default-a\" data-interaction-id=\"7386085\" data-e-type=\"widget\" data-id=\"7386085\">\n\tExplore the solution\n<\/a>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-85dfb27 e-con e-atomic-element e-div-block-base e-default-section e-85dfb27-bafc90b\" data-id=\"85dfb27\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"85dfb27\">\n    <div class=\"elementor-element elementor-element-1d9048e e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"1d9048e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1d9048e\">\n    <div class=\"elementor-element elementor-element-532cd07 e-grid e-con-boxed e-con e-parent\" data-id=\"532cd07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a75a0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c0a75a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-building\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M128 148v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12h-40c-6.6 0-12-5.4-12-12zm140 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-128 96h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm128 0h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-76 84v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm76 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm180 124v36H0v-36c0-6.6 5.4-12 12-12h19.5V24c0-13.3 10.7-24 24-24h337c13.3 0 24 10.7 24 24v440H436c6.6 0 12 5.4 12 12zM79.5 463H192v-67c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v67h112.5V49L80 48l-.5 415z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndustry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUtilities \/ energy\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae71309 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ae71309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-sticky-note\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 348.106V80c0-26.51-21.49-48-48-48H48C21.49 32 0 53.49 0 80v351.988c0 26.51 21.49 48 48 48h268.118a48 48 0 0 0 33.941-14.059l83.882-83.882A48 48 0 0 0 448 348.106zm-128 80v-76.118h76.118L320 428.106zM400 80v223.988H296c-13.255 0-24 10.745-24 24v104H48V80h352z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTopic\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tComplaint management &amp; case orchestration\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2b3c0b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e2b3c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-crosshairs\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 224h-30.364C455.724 130.325 381.675 56.276 288 42.364V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v30.364C130.325 56.276 56.276 130.325 42.364 224H12c-6.627 0-12 5.373-12 12v40c0 6.627 5.373 12 12 12h30.364C56.276 381.675 130.325 455.724 224 469.636V500c0 6.627 5.373 12 12 12h40c6.627 0 12-5.373 12-12v-30.364C381.675 455.724 455.724 381.675 469.636 288H500c6.627 0 12-5.373 12-12v-40c0-6.627-5.373-12-12-12zM288 404.634V364c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v40.634C165.826 392.232 119.783 346.243 107.366 288H148c6.627 0 12-5.373 12-12v-40c0-6.627-5.373-12-12-12h-40.634C119.768 165.826 165.757 119.783 224 107.366V148c0 6.627 5.373 12 12 12h40c6.627 0 12-5.373 12-12v-40.634C346.174 119.768 392.217 165.757 404.634 224H364c-6.627 0-12 5.373-12 12v40c0 6.627 5.373 12 12 12h40.634C392.232 346.174 346.243 392.217 288 404.634zM288 256c0 17.673-14.327 32-32 32s-32-14.327-32-32c0-17.673 14.327-32 32-32s32 14.327 32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFocus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIntake Routing Processing Investigation Response Evaluation\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00e701a elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"00e701a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comment-dollar\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.62 32 0 125.12 0 240c0 49.56 21.41 95.01 57.02 130.74C44.46 421.05 2.7 465.97 2.2 466.5A7.995 7.995 0 0 0 8 480c66.26 0 115.99-31.75 140.6-51.38C181.29 440.93 217.59 448 256 448c141.38 0 256-93.12 256-208S397.38 32 256 32zm24 302.44V352c0 8.84-7.16 16-16 16h-16c-8.84 0-16-7.16-16-16v-17.73c-11.42-1.35-22.28-5.19-31.78-11.46-6.22-4.11-6.82-13.11-1.55-18.38l17.52-17.52c3.74-3.74 9.31-4.24 14.11-2.03 3.18 1.46 6.66 2.22 10.26 2.22h32.78c4.66 0 8.44-3.78 8.44-8.42 0-3.75-2.52-7.08-6.12-8.11l-50.07-14.3c-22.25-6.35-40.01-24.71-42.91-47.67-4.05-32.07 19.03-59.43 49.32-63.05V128c0-8.84 7.16-16 16-16h16c8.84 0 16 7.16 16 16v17.73c11.42 1.35 22.28 5.19 31.78 11.46 6.22 4.11 6.82 13.11 1.55 18.38l-17.52 17.52c-3.74 3.74-9.31 4.24-14.11 2.03a24.516 24.516 0 0 0-10.26-2.22h-32.78c-4.66 0-8.44 3.78-8.44 8.42 0 3.75 2.52 7.08 6.12 8.11l50.07 14.3c22.25 6.36 40.01 24.71 42.91 47.67 4.05 32.06-19.03 59.42-49.32 63.04z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSolution\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tClariFall\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-62606cc6 e-con e-atomic-element e-div-block-base e-default-section e-5b33025c-faa1\" data-id=\"62606cc6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"62606cc6\">\n    <div class=\"elementor-element elementor-element-6e10fad7 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"6e10fad7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6e10fad7\">\n    \t\t\t<h2 data-interaction-id=\"77ff491b\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"77ff491b\"><span>When customer requests become complex cases.<\/span> <span> How do you turn them into a clear, manageable process?<\/span><\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"7f1ab0d6\" data-e-type=\"widget\" data-id=\"7f1ab0d6\">Scattered information, different intake channels and manual handovers made end-to-end case handling difficult. Responsibilities were not always clear, relevant customer and case information was held in different systems, and important insights could be lost in day-to-day operations. The challenge was therefore not just to handle cases faster, but to manage them in a structured way, document them transparently and systematically derive insights for subsequent processes.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-c83214d e-con e-atomic-element e-div-block-base e-default-section e-c83214d-2071486 clarifall-wrap\" data-id=\"c83214d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c83214d\">\n    <div class=\"elementor-element elementor-element-a784be1 e-con e-atomic-element e-div-block-base e-default-div e-a784be1-b57e33a\" data-id=\"a784be1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a784be1\">\n    <div class=\"elementor-element elementor-element-5101be7 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-5101be7-a8fc7e2\" data-id=\"5101be7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5101be7\">\n    \t\t\t<h2 data-interaction-id=\"a17f73e\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"a17f73e\">The complaint is only part of the problem.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"8fd16eb\" data-e-type=\"widget\" data-id=\"8fd16eb\">Customer requests reach businesses through different channels. Responsibilities, information and follow-up processes are often fragmented. This leads to manual handovers, missing context and unnecessary complexity.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-db9e138 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row e-db9e138-a86af5b\" data-id=\"db9e138\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"db9e138\">\n    \t\t<div class=\"elementor-element elementor-element-abd9f3a elementor-widget elementor-widget-eael-feature-list\" data-id=\"abd9f3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-abd9f3a\" class=\"eael-feature-list-items circle stacked  eael-feature-list-vertical\" data-layout-tablet=\"vertical\" data-layout-mobile=\"vertical\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1484b57\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-window-restore\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 0H144c-26.5 0-48 21.5-48 48v48H48c-26.5 0-48 21.5-48 48v320c0 26.5 21.5 48 48 48h320c26.5 0 48-21.5 48-48v-48h48c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-96 464H48V256h320v208zm96-96h-48V144c0-26.5-21.5-48-48-48H144V48h320v320z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Scattered information<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-10c48fd\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Unclear responsibilities<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1f50199\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hand-holding\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M565.3 328.1c-11.8-10.7-30.2-10-42.6 0L430.3 402c-11.3 9.1-25.4 14-40 14H272c-8.8 0-16-7.2-16-16s7.2-16 16-16h78.3c15.9 0 30.7-10.9 33.3-26.6 3.3-20-12.1-37.4-31.6-37.4H192c-27 0-53.1 9.3-74.1 26.3L71.4 384H16c-8.8 0-16 7.2-16 16v96c0 8.8 7.2 16 16 16h356.8c14.5 0 28.6-4.9 40-14L564 377c15.2-12.1 16.4-35.3 1.3-48.9z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Manual handovers<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-9867f42\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-3\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-slash\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M633.8 458.1L362.3 248.3C412.1 230.7 448 183.8 448 128 448 57.3 390.7 0 320 0c-67.1 0-121.5 51.8-126.9 117.4L45.5 3.4C38.5-2 28.5-.8 23 6.2L3.4 31.4c-5.4 7-4.2 17 2.8 22.4l588.4 454.7c7 5.4 17 4.2 22.5-2.8l19.6-25.3c5.4-6.8 4.1-16.9-2.9-22.3zM96 422.4V464c0 26.5 21.5 48 48 48h350.2L207.4 290.3C144.2 301.3 96 356 96 422.4z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Missing customer context<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-344b4b98 e-con e-atomic-element e-div-block-base e-default-section e-355962f9-199b\" data-id=\"344b4b98\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"344b4b98\">\n    <div class=\"elementor-element elementor-element-6b509f6 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"6b509f6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6b509f6\">\n    <div class=\"elementor-element elementor-element-5f38dc7 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row\" data-id=\"5f38dc7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5f38dc7\">\n    <div class=\"elementor-element elementor-element-26a8ea72 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-1af01579-faa6\" data-id=\"26a8ea72\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"26a8ea72\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img e-1933478b-2727\" data-interaction-id=\"40c20789\" data-e-type=\"widget\" data-id=\"40c20789\" id=\"51\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10.png\" width=\"1672\" height=\"941\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10.png 1672w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10-300x169.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10-1024x576.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10-768x432.png 768w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_50_10-1536x864.png 1536w\" alt=\"\"\/>\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-cc8f671 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-76b80503-528a\" data-id=\"cc8f671\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"cc8f671\">\n    \t\t\t<h2 data-interaction-id=\"dea801b\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"dea801b\">Go beyond faster handling. Make better decisions.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"69bc8b26\" data-e-type=\"widget\" data-id=\"69bc8b26\">The key change is the shift from purely operational processing to a controlled decision-making framework.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-0e00ae2 e-con e-atomic-element e-div-block-base e-default-section e-0e00ae2-ede4cf2 clarifall-wrap\" data-id=\"0e00ae2\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0e00ae2\">\n    <div class=\"elementor-element elementor-element-dda9b96 e-con e-atomic-element e-div-block-base e-default-div e-dda9b96-9c255b5\" data-id=\"dda9b96\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"dda9b96\">\n    <div class=\"elementor-element elementor-element-bbf7913 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-bbf7913-0cef18c\" data-id=\"bbf7913\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"bbf7913\">\n    \t\t\t<h2 data-interaction-id=\"a155edd\" class=\"clarifall-h2 e-a155edd-0d5fe6a e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"a155edd\">One case. Four levels of decision-making.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"fd4179e\" data-e-type=\"widget\" data-id=\"fd4179e\">ClariFall orchestrates the case lifecycle and makes responsibilities, rules and next steps transparent.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6ff02cc e-con e-atomic-element e-flexbox-base e-default-div clarifall-row e-6ff02cc-89dfd9b\" data-id=\"6ff02cc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6ff02cc\">\n    \t\t<div class=\"elementor-element elementor-element-a08927c elementor-widget elementor-widget-eael-feature-list\" data-id=\"a08927c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-a08927c\" class=\"eael-feature-list-items circle stacked  eael-feature-list-vertical\" data-layout-tablet=\"vertical\" data-layout-mobile=\"vertical\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1484b57\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-uncharted\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M171.73,232.813A5.381,5.381,0,0,0,176.7,229.5,48.081,48.081,0,0,1,191.6,204.244c1.243-.828,1.657-2.484,1.657-4.141a4.22,4.22,0,0,0-2.071-3.312L74.429,128.473,148.958,85a9.941,9.941,0,0,0,4.968-8.281,9.108,9.108,0,0,0-4.968-8.281L126.6,55.6a9.748,9.748,0,0,0-9.523,0l-100.2,57.966a9.943,9.943,0,0,0-4.969,8.281V236.954a9.109,9.109,0,0,0,4.969,8.281L39.235,258.07a8.829,8.829,0,0,0,4.968,1.242,9.4,9.4,0,0,0,6.625-2.484,10.8,10.8,0,0,0,2.9-7.039V164.5L169.66,232.4A4.5,4.5,0,0,0,171.73,232.813ZM323.272,377.73a12.478,12.478,0,0,0-4.969,1.242l-74.528,43.062V287.882c0-2.9-2.9-5.8-6.211-4.555a53.036,53.036,0,0,1-28.984.414,4.86,4.86,0,0,0-6.21,4.555V421.619l-74.529-43.061a8.83,8.83,0,0,0-4.969-1.242,9.631,9.631,0,0,0-9.523,9.523v26.085a9.107,9.107,0,0,0,4.969,8.281l100.2,57.553A8.829,8.829,0,0,0,223.486,480a11.027,11.027,0,0,0,4.969-1.242l100.2-57.553a9.941,9.941,0,0,0,4.968-8.281V386.839C332.8,382.285,328.24,377.73,323.272,377.73ZM286.007,78a23,23,0,1,0-23-23A23,23,0,0,0,286.007,78Zm63.627-10.086a23,23,0,1,0,23,23A23,23,0,0,0,349.634,67.914ZM412.816,151.6a23,23,0,1,0-23-23A23,23,0,0,0,412.816,151.6Zm-63.182-9.2a23,23,0,1,0,23,23A23,23,0,0,0,349.634,142.4Zm-63.627,83.244a23,23,0,1,0-23-23A23,23,0,0,0,286.007,225.648Zm-62.074,36.358a23,23,0,1,0-23-23A23,23,0,0,0,223.933,262.006Zm188.883-82.358a23,23,0,1,0,23,23A23,23,0,0,0,412.816,179.648Zm0,72.272a23,23,0,1,0,23,23A23,23,0,0,0,412.816,251.92Z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">1. Manage<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Capture cases centrally, define responsibilities and manage deadlines reliably.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-10c48fd\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-handshake\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M519.2 127.9l-47.6-47.6A56.252 56.252 0 0 0 432 64H205.2c-14.8 0-29.1 5.9-39.6 16.3L118 127.9H0v255.7h64c17.6 0 31.8-14.2 31.9-31.7h9.1l84.6 76.4c30.9 25.1 73.8 25.7 105.6 3.8 12.5 10.8 26 15.9 41.1 15.9 18.2 0 35.3-7.4 48.8-24 22.1 8.7 48.2 2.6 64-16.8l26.2-32.3c5.6-6.9 9.1-14.8 10.9-23h57.9c.1 17.5 14.4 31.7 31.9 31.7h64V127.9H519.2zM48 351.6c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16c0 8.9-7.2 16-16 16zm390-6.9l-26.1 32.2c-2.8 3.4-7.8 4-11.3 1.2l-23.9-19.4-30 36.5c-6 7.3-15 4.8-18 2.4l-36.8-31.5-15.6 19.2c-13.9 17.1-39.2 19.7-55.3 6.6l-97.3-88H96V175.8h41.9l61.7-61.6c2-.8 3.7-1.5 5.7-2.3H262l-38.7 35.5c-29.4 26.9-31.1 72.3-4.4 101.3 14.8 16.2 61.2 41.2 101.5 4.4l8.2-7.5 108.2 87.8c3.4 2.8 3.9 7.9 1.2 11.3zm106-40.8h-69.2c-2.3-2.8-4.9-5.4-7.7-7.7l-102.7-83.4 12.5-11.4c6.5-6 7-16.1 1-22.6L367 167.1c-6-6.5-16.1-6.9-22.6-1l-55.2 50.6c-9.5 8.7-25.7 9.4-34.6 0-9.3-9.9-8.5-25.1 1.2-33.9l65.6-60.1c7.4-6.8 17-10.5 27-10.5l83.7-.2c2.1 0 4.1.8 5.5 2.3l61.7 61.6H544v128zm48 47.7c-8.8 0-16-7.2-16-16s7.2-16 16-16 16 7.2 16 16c0 8.9-7.2 16-16 16z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Resolve<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Route cases to the right team, provide relevant information and manage processing in a structured way.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1f50199\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-lightbulb\" viewbox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M176 80c-52.94 0-96 43.06-96 96 0 8.84 7.16 16 16 16s16-7.16 16-16c0-35.3 28.72-64 64-64 8.84 0 16-7.16 16-16s-7.16-16-16-16zM96.06 459.17c0 3.15.93 6.22 2.68 8.84l24.51 36.84c2.97 4.46 7.97 7.14 13.32 7.14h78.85c5.36 0 10.36-2.68 13.32-7.14l24.51-36.84c1.74-2.62 2.67-5.7 2.68-8.84l.05-43.18H96.02l.04 43.18zM176 0C73.72 0 0 82.97 0 176c0 44.37 16.45 84.85 43.56 115.78 16.64 18.99 42.74 58.8 52.42 92.16v.06h48v-.12c-.01-4.77-.72-9.51-2.15-14.07-5.59-17.81-22.82-64.77-62.17-109.67-20.54-23.43-31.52-53.15-31.61-84.14-.2-73.64 59.67-128 127.95-128 70.58 0 128 57.42 128 128 0 30.97-11.24 60.85-31.65 84.14-39.11 44.61-56.42 91.47-62.1 109.46a47.507 47.507 0 0 0-2.22 14.3v.1h48v-.05c9.68-33.37 35.78-73.18 52.42-92.16C335.55 260.85 352 220.37 352 176 352 78.8 273.2 0 176 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">3. Learn<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Identify root causes and recurring patterns to gain operational insights.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-ab811ff\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-3\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wrench\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.73 109.1c-2.24-9.03-13.54-12.09-20.12-5.51l-74.36 74.36-67.88-11.31-11.31-67.88 74.36-74.36c6.62-6.62 3.43-17.9-5.66-20.16-47.38-11.74-99.55.91-136.58 37.93-39.64 39.64-50.55 97.1-34.05 147.2L18.74 402.76c-24.99 24.99-24.99 65.51 0 90.5 24.99 24.99 65.51 24.99 90.5 0l213.21-213.21c50.12 16.71 107.47 5.68 147.37-34.22 37.07-37.07 49.7-89.32 37.91-136.73zM64 472c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">4. Act<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Identify relevant signals and direct them into the appropriate follow-up processes.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-26ddf96f e-con e-atomic-element e-div-block-base e-default-section e-7ebbe535-db41\" data-id=\"26ddf96f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"26ddf96f\">\n    <div class=\"elementor-element elementor-element-2b5d9272 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"2b5d9272\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2b5d9272\">\n    <div class=\"elementor-element elementor-element-718ab975 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row e-718ab975-e24db37\" data-id=\"718ab975\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"718ab975\">\n    <div class=\"elementor-element elementor-element-73608304 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-5d5f864a-ea5d\" data-id=\"73608304\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"73608304\">\n    \t\t\t<h2 data-interaction-id=\"1490ea35\" class=\"clarifall-h2 e-1490ea35-f5abec1 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"1490ea35\">What ClariFall manages.<\/h2>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-406b2e5c e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-696c0fd5-ca38\" data-id=\"406b2e5c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"406b2e5c\">\n    \t\t\t<img decoding=\"async\" class=\"e-image-base e-default-img e-582d9ccf-9179\" data-interaction-id=\"320557b6\" data-e-type=\"widget\" data-id=\"320557b6\" id=\"52\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_36_28.png\" width=\"1536\" height=\"1024\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_36_28.png 1536w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_36_28-300x200.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_36_28-1024x683.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-10_36_28-768x512.png 768w\" alt=\"\"\/>\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-8ed6a12 e-con e-atomic-element e-div-block-base e-default-section e-8ed6a12-408685f\" data-id=\"8ed6a12\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8ed6a12\">\n    <section class=\"elementor-element elementor-element-db3868f e-con e-atomic-element e-div-block-base e-default-section e-db3868f-27001d7\" data-id=\"db3868f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"db3868f\">\n    <div class=\"elementor-element elementor-element-f2628d8 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-f2628d8-026b724\" data-id=\"f2628d8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f2628d8\">\n    <div class=\"elementor-element elementor-element-9477b4d e-con e-atomic-element e-div-block-base e-default-div e-9477b4d-eb395bd\" data-id=\"9477b4d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"9477b4d\">\n    \t\t\t<h2 data-interaction-id=\"6576d08\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"6576d08\">From fragmented handling to structured case orchestration.<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5d5bc elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"1b5d5bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-1b5d5bc\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"1b5d5bc\" data-accordion-type=\"toggle\" data-toogle-speed=\"400\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"ohne-clarifall\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2861\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-times\" viewbox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Without ClariFall<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2861\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"ohne-clarifall\"><p>Information about customer requests is spread across different channels and systems. Responsibilities sometimes need to be clarified manually, and cases are handed over between different processes. Relevant customer and case context is therefore not consistently available. Insights from individual cases often remain within day-to-day operations and cannot be used systematically to inform further decisions.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"mit-clarifall\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2862\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">With ClariFall<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2862\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"mit-clarifall\"><p>ClariFall brings relevant information together in a central case file and provides a clear structure for processing. Responsibilities, deadlines and next steps are managed transparently. Relevant customer and case context is available in one place to support case handling. At the same time, root causes, patterns and relevant signals can be identified systematically and used in downstream processes.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/section>\n<section class=\"elementor-element elementor-element-1c2f0dd e-con e-atomic-element e-div-block-base e-default-section e-1c2f0dd-2fadf6b\" data-id=\"1c2f0dd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1c2f0dd\">\n    <div class=\"elementor-element elementor-element-e16d2fd e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"e16d2fd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e16d2fd\">\n    \t\t\t<h2 data-interaction-id=\"d989c1e\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"d989c1e\">Complex requirements become a manageable process.<\/h2>\n\t\t<div class=\"elementor-element elementor-element-ea7a46c e-grid e-con-boxed e-con e-parent\" data-id=\"ea7a46c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a59e04 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2a59e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGreater transparency:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRelevant information and the current case status are centrally available and traceable.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26152db elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"26152db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hand-holding\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M565.3 328.1c-11.8-10.7-30.2-10-42.6 0L430.3 402c-11.3 9.1-25.4 14-40 14H272c-8.8 0-16-7.2-16-16s7.2-16 16-16h78.3c15.9 0 30.7-10.9 33.3-26.6 3.3-20-12.1-37.4-31.6-37.4H192c-27 0-53.1 9.3-74.1 26.3L71.4 384H16c-8.8 0-16 7.2-16 16v96c0 8.8 7.2 16 16 16h356.8c14.5 0 28.6-4.9 40-14L564 377c15.2-12.1 16.4-35.3 1.3-48.9z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tClear responsibilities:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tResponsibilities and next steps are assigned clearly and managed transparently.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd76a5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1cd76a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStructured processes:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCases are handled, routed and progressed according to defined rules.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7444d38 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7444d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTraceable decisions:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDecisions, processing steps and relevant information remain documented and auditable.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-6ec18553 e-con e-atomic-element e-div-block-base e-default-section e-457f491-2f01\" data-id=\"6ec18553\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6ec18553\">\n    <div class=\"elementor-element elementor-element-4a314194 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"4a314194\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4a314194\">\n    <div class=\"elementor-element elementor-element-6a968a72 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-8b5dabe-d5ad\" data-id=\"6a968a72\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6a968a72\">\n    \t\t\t<h2 data-interaction-id=\"1d5c5f11\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"1d5c5f11\">Feeling overwhelmed by hundreds of requests?<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/clarifall.de\/en\/?page_id=177&amp;preview_id=177&amp;preview=true\" target=\"_self\" class=\"clarifall-button e-22655de1-5c74743 e-button-base e-default-a\" data-interaction-id=\"22655de1\" data-e-type=\"widget\" data-id=\"22655de1\">\n\tDiscover ClariFall\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/main>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Startseite Whitepapers Clarifall-Check Fallstudien \u25be Aufbewahrung und DSGVO Beschwerde und Leads Kundenwert Reifegrad Beschwerdemanagement Volumenspitze \u00dcber uns Kontakt FALLSTUDIE \u00b7 CLARIFALL Von der Beschwerdesteuerung zum Kundenwert. Wie aus fragmentierten Kundenanliegen durch Clarifall ein strukturierter, nachvollziehbarer und steuerbarer Prozess wird. Zum L\u00f6sungsansatz Branche Versorgungswirtschaft \/ Energie Thema Beschwerdemanagement &amp; Fallsteuerung Fokus Intake Routing Processing Investigation Response [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-173","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/comments?post=173"}],"version-history":[{"count":10,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/173\/revisions"}],"predecessor-version":[{"id":309,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/173\/revisions\/309"}],"wp:attachment":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/media?parent=173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}