{"id":174,"date":"2026-10-27T13:27:31","date_gmt":"2026-10-27T12:27:31","guid":{"rendered":"https:\/\/clarifall.de\/?page_id=174"},"modified":"2026-10-27T13:27:31","modified_gmt":"2026-10-27T12:27:31","slug":"reifegrad-beschwerdemanagement","status":"publish","type":"page","link":"https:\/\/clarifall.de\/en\/reifegrad-beschwerdemanagement\/","title":{"rendered":"Reifegrad im Beschwerdemanagement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"174\" class=\"elementor elementor-174\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53ff236c e-con e-atomic-element e-div-block-base e-default-div clarifall-page\" data-id=\"53ff236c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"53ff236c\">\n    <main class=\"elementor-element elementor-element-1dc3340d e-con e-atomic-element e-div-block-base e-default-main e-e25a28d-9a83\" data-id=\"1dc3340d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1dc3340d\">\n    <section class=\"elementor-element elementor-element-461c098c e-con e-atomic-element e-div-block-base e-default-section e-3962982a-5aca\" data-id=\"461c098c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"461c098c\">\n    <div class=\"elementor-element elementor-element-306ce820 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"306ce820\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"306ce820\">\n    \t\t\t<p class=\"clarifall-text e-20ebf965-4c26 e-paragraph-base e-default-p\" data-interaction-id=\"6208879b\" data-e-type=\"widget\" data-id=\"6208879b\">CASE STUDY \u00b7 CLARIFALL<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"38be25dd\" class=\"clarifall-h1 e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"38be25dd\">Make measurable improvements to complaint management \u2014 instead of relying on intuition<span>.<\/span><\/h1>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"e6d0bc6\" data-e-type=\"widget\" data-id=\"e6d0bc6\">\n\t\t\t\t\t\t\t\t\tClariFall CME Diagnostics assesses complaint management maturity using an established nine-dimension framework and systematically highlights opportunities for improvement.\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<a href=\"#56\" target=\"_self\" class=\"clarifall-button e-button-base e-default-a\" data-interaction-id=\"10a587d2\" data-e-type=\"widget\" data-id=\"10a587d2\">\n\tExplore the solution\n<\/a>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-610ec6d e-con e-atomic-element e-div-block-base e-default-section e-610ec6d-1b588b9\" data-id=\"610ec6d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"610ec6d\">\n    <div class=\"elementor-element elementor-element-8ba552c e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"8ba552c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8ba552c\">\n    <div class=\"elementor-element elementor-element-d55774d e-grid e-con-boxed e-con e-parent\" data-id=\"d55774d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8afa5d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e8afa5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-building\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M128 148v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12h-40c-6.6 0-12-5.4-12-12zm140 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-128 96h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm128 0h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm-76 84v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm76 12h40c6.6 0 12-5.4 12-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12zm180 124v36H0v-36c0-6.6 5.4-12 12-12h19.5V24c0-13.3 10.7-24 24-24h337c13.3 0 24 10.7 24 24v440H436c6.6 0 12 5.4 12 12zM79.5 463H192v-67c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v67h112.5V49L80 48l-.5 415z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndustry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEnergy supply\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8bd5ba elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a8bd5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-sticky-note\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 348.106V80c0-26.51-21.49-48-48-48H48C21.49 32 0 53.49 0 80v351.988c0 26.51 21.49 48 48 48h268.118a48 48 0 0 0 33.941-14.059l83.882-83.882A48 48 0 0 0 448 348.106zm-128 80v-76.118h76.118L320 428.106zM400 80v223.988H296c-13.255 0-24 10.745-24 24v104H48V80h352z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTopic\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tComplaint management &amp; sales\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6f86a elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ce6f86a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-list-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V86a6 6 0 0 1 6-6h404a6 6 0 0 1 6 6v340a6 6 0 0 1-6 6zm-42-92v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm0-96v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm0-96v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm-252 12c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36zm0 96c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36zm0 96c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tModule\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCME Diagnostics\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327420e elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"327420e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wrench\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.73 109.1c-2.24-9.03-13.54-12.09-20.12-5.51l-74.36 74.36-67.88-11.31-11.31-67.88 74.36-74.36c6.62-6.62 3.43-17.9-5.66-20.16-47.38-11.74-99.55.91-136.58 37.93-39.64 39.64-50.55 97.1-34.05 147.2L18.74 402.76c-24.99 24.99-24.99 65.51 0 90.5 24.99 24.99 65.51 24.99 90.5 0l213.21-213.21c50.12 16.71 107.47 5.68 147.37-34.22 37.07-37.07 49.7-89.32 37.91-136.73zM64 472c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMethodology\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tHomburg\/F\u00fcrst nine-dimension framework\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-2dc16b09 e-con e-atomic-element e-div-block-base e-default-section e-62b9431f-5695\" data-id=\"2dc16b09\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2dc16b09\">\n    <div class=\"elementor-element elementor-element-420a5243 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"420a5243\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"420a5243\">\n    \t\t\t<h2 data-interaction-id=\"7dc04811\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"7dc04811\"><span>Everyone knew improvements were needed <\/span> <span>but no one could show where<\/span><\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"4641faf3\" data-e-type=\"widget\" data-id=\"4641faf3\">Internal assessments, scattered case data and isolated improvement initiatives did not provide an objective overall picture. It was unclear whether the weaknesses lay in intake, processing, analysis or performance monitoring. Initiatives therefore competed on the basis of opinions rather than a robust diagnosis.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-ed9cb99 e-con e-atomic-element e-div-block-base e-default-section e-ed9cb99-177b0a8 clarifall-wrap\" data-id=\"ed9cb99\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ed9cb99\">\n    <div class=\"elementor-element elementor-element-f64ce38 e-con e-atomic-element e-div-block-base e-default-div e-f64ce38-14e75fb\" data-id=\"f64ce38\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f64ce38\">\n    <div class=\"elementor-element elementor-element-3d13a08 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-3d13a08-b520057\" data-id=\"3d13a08\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3d13a08\">\n    \t\t\t<h2 data-interaction-id=\"06a40f0\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"06a40f0\">Without a reliable baseline, it is difficult to prioritise improvements.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"88013d3\" data-e-type=\"widget\" data-id=\"88013d3\">If it is not clear where the greatest weaknesses lie, investments are difficult to justify and subsequent improvements cannot be demonstrated reliably. According to the document, this is the underlying challenge for credibility and prioritisation.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0b392d4 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row e-0b392d4-6eacd41\" data-id=\"0b392d4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0b392d4\">\n    \t\t<div class=\"elementor-element elementor-element-e303e9a elementor-widget elementor-widget-eael-feature-list\" data-id=\"e303e9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-e303e9a\" class=\"eael-feature-list-items circle stacked  eael-feature-list-vertical\" data-layout-tablet=\"vertical\" data-layout-mobile=\"vertical\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1484b57\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-exclamation\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M176 432c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80zM25.26 25.199l13.6 272C39.499 309.972 50.041 320 62.83 320h66.34c12.789 0 23.331-10.028 23.97-22.801l13.6-272C167.425 11.49 156.496 0 142.77 0H49.23C35.504 0 24.575 11.49 25.26 25.199z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">No objective baseline<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-10c48fd\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Unclear investment priorities<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-1f50199\">\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-eye-slash\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M634 471L36 3.51A16 16 0 0 0 13.51 6l-10 12.49A16 16 0 0 0 6 41l598 467.49a16 16 0 0 0 22.49-2.49l10-12.49A16 16 0 0 0 634 471zM296.79 146.47l134.79 105.38C429.36 191.91 380.48 144 320 144a112.26 112.26 0 0 0-23.21 2.47zm46.42 219.07L208.42 260.16C210.65 320.09 259.53 368 320 368a113 113 0 0 0 23.21-2.46zM320 112c98.65 0 189.09 55 237.93 144a285.53 285.53 0 0 1-44 60.2l37.74 29.5a333.7 333.7 0 0 0 52.9-75.11 32.35 32.35 0 0 0 0-29.19C550.29 135.59 442.93 64 320 64c-36.7 0-71.71 7-104.63 18.81l46.41 36.29c18.94-4.3 38.34-7.1 58.22-7.1zm0 288c-98.65 0-189.08-55-237.93-144a285.47 285.47 0 0 1 44.05-60.19l-37.74-29.5a333.6 333.6 0 0 0-52.89 75.1 32.35 32.35 0 0 0 0 29.19C89.72 376.41 197.08 448 320 448c36.7 0 71.71-7.05 104.63-18.81l-46.41-36.28C359.28 397.2 339.89 400 320 400z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n                            <h2 class=\"eael-feature-list-title\">Progress cannot be demonstrated<\/h2>\t\t\t\t\t\t<p class=\"eael-feature-list-content\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-279cf4be e-con e-atomic-element e-div-block-base e-default-section e-1df72fd8-e8b4\" data-id=\"279cf4be\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"279cf4be\">\n    <div class=\"elementor-element elementor-element-82e1ef5 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"82e1ef5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"82e1ef5\">\n    <div class=\"elementor-element elementor-element-6a9685f2 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row\" data-id=\"6a9685f2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6a9685f2\">\n    <div class=\"elementor-element elementor-element-3e7eb50d e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-6a888bfd-549c\" data-id=\"3e7eb50d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3e7eb50d\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img e-659c8102-8011\" data-interaction-id=\"7db6c1fa\" data-e-type=\"widget\" data-id=\"7db6c1fa\" id=\"56\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_56_32.png\" width=\"1536\" height=\"1024\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_56_32.png 1536w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_56_32-300x200.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_56_32-1024x683.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_56_32-768x512.png 768w\" alt=\"\"\/>\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1231fda0 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-43de5a35-f928\" data-id=\"1231fda0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1231fda0\">\n    \t\t\t<h2 data-interaction-id=\"179067fb\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"179067fb\">Nine dimensions instead of a single overall opinion.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"2affa024\" data-e-type=\"widget\" data-id=\"2affa024\">ClariFall CME Diagnostics assesses complaint management across nine dimensions: complaint management philosophy, complaint encouragement, intake, processing, response, analysis, performance monitoring, culture and human resource management. Crucially, the framework is externally established and grounded in academic research.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-4857cc64 e-con e-atomic-element e-div-block-base e-default-section e-6ba8824c-2607\" data-id=\"4857cc64\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4857cc64\">\n    <div class=\"elementor-element elementor-element-59840d5d e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"59840d5d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"59840d5d\">\n    <div class=\"elementor-element elementor-element-54e92e82 e-con e-atomic-element e-flexbox-base e-default-div clarifall-row\" data-id=\"54e92e82\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"54e92e82\">\n    <div class=\"elementor-element elementor-element-3f527d67 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-52074675-a40e\" data-id=\"3f527d67\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3f527d67\">\n    \t\t\t<h2 data-interaction-id=\"a781a64\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"a781a64\">From a baseline to a targeted roadmap<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"5f977d12\" data-e-type=\"widget\" data-id=\"5f977d12\">1. Establish the baseline<\/p>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"615bf940\" data-e-type=\"widget\" data-id=\"615bf940\">2. Identify gaps<\/p>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"37cf3b5a\" data-e-type=\"widget\" data-id=\"37cf3b5a\">3. Prioritise actions<\/p>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"48ab5031\" data-e-type=\"widget\" data-id=\"48ab5031\">4. Implement improvements<\/p>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"2195e473\" data-e-type=\"widget\" data-id=\"2195e473\">5. Reassess<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-225dfb9f e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-7fcb651c-48f4\" data-id=\"225dfb9f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"225dfb9f\">\n    \t\t\t<img decoding=\"async\" class=\"e-image-base e-default-img e-2be1aa78-cc02\" data-interaction-id=\"6cd6fc09\" data-e-type=\"widget\" data-id=\"6cd6fc09\" id=\"57\" src=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26.png\" width=\"1774\" height=\"887\" srcset=\"https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26.png 1774w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26-300x150.png 300w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26-1024x512.png 1024w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26-768x384.png 768w, https:\/\/clarifall.de\/wp-content\/uploads\/2026\/10\/ChatGPT-Image-27.-Aug.-2026-11_54_26-1536x768.png 1536w\" alt=\"\"\/>\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-646495d e-con e-atomic-element e-div-block-base e-default-section e-646495d-0092514\" data-id=\"646495d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"646495d\">\n    <section class=\"elementor-element elementor-element-a6e1649 e-con e-atomic-element e-div-block-base e-default-section e-a6e1649-7490485\" data-id=\"a6e1649\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a6e1649\">\n    <div class=\"elementor-element elementor-element-13487ff e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap e-13487ff-18d3fd4\" data-id=\"13487ff\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"13487ff\">\n    <div class=\"elementor-element elementor-element-c7387b7 e-con e-atomic-element e-div-block-base e-default-div\" data-id=\"c7387b7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c7387b7\">\n    \t\t\t<h2 data-interaction-id=\"3d8d72d\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"3d8d72d\">Software improves processes. Leadership and culture remain a management responsibility.<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"7c3be750\" data-e-type=\"widget\" data-id=\"7c3be750\">Intake, processing, analysis and performance monitoring are areas that ClariFall can influence directly. Culture and human resource management, however, belong to the organisational context and cannot be changed by software alone. This clear distinction is what makes the approach credible.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-b999c84 e-con e-atomic-element e-div-block-base e-default-div e-b999c84-bbda523\" data-id=\"b999c84\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b999c84\">\n    \t\t<div class=\"elementor-element elementor-element-6704a18 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6704a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6704a18\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"6704a18\" data-accordion-type=\"toggle\" data-toogle-speed=\"400\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"direkt-durch-clarifall-beeinflussbar\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1081\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-far-file-alt\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 248v28c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-28c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm-12 72H108c-6.6 0-12 5.4-12 12v28c0 6.6 5.4 12 12 12h168c6.6 0 12-5.4 12-12v-28c0-6.6-5.4-12-12-12zm108-188.1V464c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V48C0 21.5 21.5 0 48 0h204.1C264.8 0 277 5.1 286 14.1L369.9 98c9 8.9 14.1 21.2 14.1 33.9zm-128-80V128h76.1L256 51.9zM336 464V176H232c-13.3 0-24-10.7-24-24V48H48v416h288z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Directly influenced by ClariFall<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1081\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"direkt-durch-clarifall-beeinflussbar\"><p>ClariFall optimises the operational process dimensions of complaint management.<br \/>Structured, automated support is provided for intake, processing, analysis and performance monitoring.<br \/>Structured case data creates a reliable basis for analytics and reporting.<br \/>This makes it possible to identify weaknesses and prioritise improvements effectively.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"organisatorische-aufgabe\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1082\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-user\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Organisational responsibility<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1082\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"organisatorische-aufgabe\"><p>Culture and human resource management remain the responsibility of the organisation and its leadership.<br \/>Software can structure processes, but it cannot replace a leadership culture or employee training.<br \/>How complaints are assessed and communicated internally also requires organisational work.<br \/>ClariFall makes these areas visible and clearly identifies where further action is needed.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/section>\n<section class=\"elementor-element elementor-element-3ca042f7 e-con e-atomic-element e-div-block-base e-default-section e-4fedc9ff-5d31\" data-id=\"3ca042f7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3ca042f7\">\n    <div class=\"elementor-element elementor-element-60070e79 e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"60070e79\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"60070e79\">\n    \t\t\t<h2 data-interaction-id=\"32683521\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"32683521\">Improvement becomes a manageable process<\/h2>\n\t\t\t\t\t<p class=\"clarifall-text e-paragraph-base e-default-p\" data-interaction-id=\"b4dabdd\" data-e-type=\"widget\" data-id=\"b4dabdd\">An objective baseline, identified weaknesses, a prioritised roadmap, repeatable measurement, a better basis for management decisions, and a realistic distinction between software and organisational issues. These benefits follow directly from the functions and advantages described.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-19453227 e-con e-atomic-element e-div-block-base e-default-section e-1a2978ae-c195\" data-id=\"19453227\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"19453227\">\n    <div class=\"elementor-element elementor-element-6af388ef e-con e-atomic-element e-div-block-base e-default-div clarifall-wrap\" data-id=\"6af388ef\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6af388ef\">\n    <div class=\"elementor-element elementor-element-419652b3 e-con e-atomic-element e-div-block-base e-default-div clarifall-stack e-5ac0e9fc-712d\" data-id=\"419652b3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"419652b3\">\n    \t\t\t<h2 data-interaction-id=\"1d57b14f\" class=\"clarifall-h2 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"1d57b14f\">Discover how ClariFall brings transparency to processes, weaknesses and opportunities for improvement.<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/clarifall.de\/en\/?page_id=177&amp;preview_id=177&amp;preview=true\" target=\"_self\" class=\"clarifall-button e-216f7e36-c3faf27 e-button-base e-default-a\" data-interaction-id=\"216f7e36\" data-e-type=\"widget\" data-id=\"216f7e36\">\n\tDiscover ClariFall\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/main>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Startseite Whitepapers Clarifall-Check Fallstudien \u25be Aufbewahrung und DSGVO Beschwerde und Leads Kundenwert Reifegrad Beschwerdemanagement Volumenspitze \u00dcber uns Kontakt FALLSTUDIE \u00b7 CLARIFALL Beschwerdemanagement messbar verbessern \u2013 statt nur auf das Bauchgef\u00fchl zu vertrauen. Clarifall CME Diagnostics bewertet den Reifegrad des Beschwerdemanagements anhand eines etablierten 9-Dimensionen-Frameworks und macht Verbesserungspotenziale systematisch sichtbar. Zum L\u00f6sungsansatz Branche Energieversorgung Thema Beschwerdemanagement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-174","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/comments?post=174"}],"version-history":[{"count":10,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/174\/revisions"}],"predecessor-version":[{"id":324,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/174\/revisions\/324"}],"wp:attachment":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/media?parent=174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}