{"id":423,"date":"2026-10-28T11:55:40","date_gmt":"2026-10-28T10:55:40","guid":{"rendered":"https:\/\/clarifall.de\/?page_id=423"},"modified":"2026-10-28T13:42:50","modified_gmt":"2026-10-28T12:42:50","slug":"prozesslandschaft","status":"publish","type":"page","link":"https:\/\/clarifall.de\/en\/prozesslandschaft\/","title":{"rendered":"Process Landscape"},"content":{"rendered":"
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CLARIFALL \u00b7 PROCESS LANDSCAPE<\/p>\n\t\t\t\t\t

Your processes connected. Your cases under control.<\/h1>\n\t\t\t\t\t

Service requests, incidents and complaints often involve several teams and systems. ClariFall connects their handling through a shared case file, clear responsibilities and traceable next steps.<\/p>\n\t\t\t\t\t\n\tDiscuss your use case\n<\/a>\n\t\t\n<\/div>\n\n<\/section>\n

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01 \u00b7 THE BIG PICTURE<\/p>\n\t\t\t\t\t

One process landscape. Many connected tasks.<\/h2>\n\t\t\t\t\t

Whether in customer service, billing or internal support, an enquiry rarely stops at a department boundary. This overview shows typical relationships within utility companies.<\/p>\n\t\t

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GOVERN & IMPROVE<\/p>\n\t\t\t\t\t

Management and governance<\/h3>\n\t\t\n<\/div>\n\t\t\t

Quality management \u00b7 Compliance \u00b7 Continuous improvement. Insights from case handling reveal recurring causes and opportunities for improvement.<\/p>\n\t\t\n<\/div>\n

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CUSTOMERS & OPERATIONS<\/p>\n\t\t\t\t\t

Customer and operational processes<\/h3>\n\t\t\n<\/div>\n\t\t\t

Customer service \u00b7 Contract matters \u00b7 Billing \u00b7 Grid connections \u00b7 Metering \u00b7 Grid operations. These areas generate enquiries that require coordination across teams.<\/p>\n\t\t\n<\/div>\n

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INTERNAL SUPPORT<\/p>\n\t\t\t\t\t

Supporting processes<\/h3>\n\t\t\n<\/div>\n\t\t\t

IT services \u00b7 Infrastructure \u00b7 Shared services. Internal requests and technical clarification support the work of business teams.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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ClariFall connects case handling across these layers.<\/h3>\n\t\t\t\t\t

Case file \u00b7 Responsibilities \u00b7 Tasks \u00b7 Deadlines \u00b7 Documentation \u00b7 Reporting<\/p>\n\t\t\n<\/div>\n\t\t\t

Existing business systems remain part of the process. The specific processes and interfaces supported by ClariFall are defined for your use case.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

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02 \u00b7 CLASSIFY ENQUIRIES<\/p>\n\t\t\t\t\t

Three types of enquiry. One shared overview.<\/h2>\n\t\t\t\t\t

First, clarify what the enquiry is about. Then define the right responsibilities, tasks and next steps.<\/p>\n\t\t

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An enquiry arrives<\/h3>\n\t\t\t\t\t

Customer enquiry or internal report<\/p>\n\t\t\n<\/div>\n\t\t\t

\u2193<\/p>\n\t\t\t\t\t

Capture \u00b7 Review \u00b7 Classify<\/p>\n\t\t

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SERVICE REQUEST<\/p>\n\t\t\t\t\t

Service request<\/h3>\n\t\t\t\t\t

What would someone like to request or change?<\/p>\n\t\t\t\t\t

Change an address<\/strong>
\u201cI would like to change my address.\u201d

Change bank details<\/strong>
\u201cI would like to change my bank details.\u201d

Other standard requests<\/strong>
Update contract details or request information.<\/p>\n\t\t\t\t\t

ClariFall supports a structured workflow with clear ownership and a documented outcome.<\/p>\n\t\t\n<\/div>\n

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INCIDENT<\/p>\n\t\t\t\t\t

Incident or error<\/h3>\n\t\t\t\t\t

What is not working as expected?<\/p>\n\t\t\t\t\t

Power outage<\/strong>
\u201cMy power has gone out.\u201d

Technical billing error<\/strong>
Investigate incorrect calculations or processing.

Gas leak \/ smell of gas<\/strong>
\u201cI suspect a gas leak.\u201d<\/p>\n\t\t\t\t\t

ClariFall supports case-related coordination between the teams involved.<\/p>\n\t\t\n<\/div>\n

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COMPLAINT<\/p>\n\t\t\t\t\t

Complaint or dispute<\/h3>\n\t\t\t\t\t

What is someone dissatisfied with or disputing?<\/p>\n\t\t\t\t\t

Incorrect bill<\/strong>
\u201cMy bill is wrong.\u201d

Public platforms<\/strong>
A customer posts a complaint.

Capture complaint information<\/strong>
Review the information and assign it to the appropriate case.<\/p>\n\t\t\t\t\t

ClariFall connects complaint handling with review tasks and a traceable response.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

These enquiry types are connected: an incident may lead to a complaint. A disputed bill may require business clarification, with a technical error being one possible cause.<\/p>\n\t\t\t\t\t

For urgent incidents and hazards, the designated emergency and incident response channels apply. ClariFall supports subsequent or accompanying case handling.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

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03 \u00b7 HANDLE CASES TOGETHER<\/p>\n\t\t\t\t\t

From the first enquiry to a documented outcome.<\/h2>\n\t\t\t\t\t

Different enquiries require different business steps. A shared structure gives everyone involved a clear view of the process.<\/p>\n\t\t

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01<\/p>\n\t\t\t\t\t

Capture the enquiry<\/h3>\n\t\t\t\t\t

Bring information and documents together in a shared case file.<\/p>\n\t\t\n<\/div>\n

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02<\/p>\n\t\t\t\t\t

Classify the issue<\/h3>\n\t\t\t\t\t

Clarify the enquiry type, affected processes and priority.<\/p>\n\t\t\n<\/div>\n

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03<\/p>\n\t\t\t\t\t

Assign responsibility<\/h3>\n\t\t\t\t\t

Define the responsible team, tasks and deadlines.<\/p>\n\t\t\n<\/div>\n

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04<\/p>\n\t\t\t\t\t

Coordinate handling<\/h3>\n\t\t\t\t\t

Coordinate checks and follow-up questions between those involved.<\/p>\n\t\t\n<\/div>\n

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05<\/p>\n\t\t\t\t\t

Document the outcome<\/h3>\n\t\t\t\t\t

Record the decision and response in a traceable way.<\/p>\n\t\t\n<\/div>\n

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06<\/p>\n\t\t\t\t\t

Review insights<\/h3>\n\t\t\t\t\t

Identify recurring causes and opportunities for improvement.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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04 \u00b7 CLARIVOLT IN PRACTICE<\/p>\n\t\t\t\t\t

A disputed bill. One traceable case.<\/h2>\n\t\t\t\t\t

ClariVolt applies structured case handling to billing-related disputes at utility companies. Customer service and billing work on a shared view of the issue.<\/p>\n\t\t\t\t\t\n\tWhitepaper ansehen\n<\/a>\n\t\t\n<\/div>\n

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1. Intake and case file<\/h3>\n\t\t\t\t\t

The customer disputes a bill. The enquiry, bill and previous communication are assigned to the case.<\/p>\n\t\t\n<\/div>\n

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2. Business review<\/h3>\n\t\t\t\t\t

Customer service and billing review the issue. Follow-up questions and review tasks are coordinated with assigned owners and deadlines.<\/p>\n\t\t\n<\/div>\n

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3. Resolution in the business system<\/h3>\n\t\t\t\t\t

If a correction is needed, it is made in the responsible billing system. ClariFall brings the case-related steps and outcomes together.<\/p>\n\t\t\n<\/div>\n

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4. Response and closure<\/h3>\n\t\t\t\t\t

The customer receives a clear response. The outcome and handling history remain traceable for future enquiries.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Where do most issues requiring clarification arise in your processes?<\/h2>\n\t\t\t\t\t

Talk to us about the enquiries your teams handle and how ClariFall can support their collaboration.<\/p>\n\t\t\t\t\t\n\tDiscuss your use case\n<\/a>\n\t\t\t\t\t\n\tWhitepaper ansehen\n<\/a>\n\t\t\n<\/div>\n\n<\/section>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

CLARIFALL \u00b7 PROZESSLANDSCHAFT Ihre Prozesse im Zusammenhang. Ihre F\u00e4lle im Griff. Serviceanfragen, St\u00f6rungen und Beschwerden betreffen h\u00e4ufig mehrere Teams und Systeme. ClariFall verbindet die Bearbeitung: mit einer gemeinsamen Fallakte, klaren Zust\u00e4ndigkeiten und nachvollziehbaren n\u00e4chsten Schritten. Anwendungsfall besprechen 01 \u00b7 EINORDNUNG Eine Prozesslandschaft. Viele verbundene Aufgaben. Ob im Kundenservice, in der Abrechnung oder im internen Support: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-423","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/comments?post=423"}],"version-history":[{"count":9,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/423\/revisions"}],"predecessor-version":[{"id":437,"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/pages\/423\/revisions\/437"}],"wp:attachment":[{"href":"https:\/\/clarifall.de\/en\/wp-json\/wp\/v2\/media?parent=423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}