Intelligent Digital Case Management
ClariFall – Capture cases clearly.
Resolve them together.
Drive lasting improvement.
ClariFall is a flexible SaaS solution for B2B case management that brings cases from different channels together in one central case file. Clear responsibilities, guided workflows and a complete history help your team handle every case transparently and efficiently through to resolution.
Case management is becoming more demanding — and more important than ever.
We help simplify the entire process
One central case file
Incoming requests, documents, tasks and communications stay together.
Clear responsibilities
Responsibilities, deadlines and next steps are always visible.
Continuous improvement
Individual cases provide insights that help you continuously improve your services and processes.
When information is scattered, every case becomes harder than it needs to be.
Cases originate in many different ways: through emails, phone calls, web forms, portals, internal reports and other touchpoints. Information is often entered more than once, responsibilities are coordinated across different channels and deadlines are tracked manually. ClariFall turns all of this into a structured case. Everyone involved works with the same up-to-date information, open tasks remain visible and every decision is recorded in the case history.
Omnichannel: all information in one case
Emails, phone calls, web forms, portals, social media and other digital touchpoints are brought together centrally. Flexible API connections allow additional channels and systems to be integrated. This creates seamless omnichannel case management, regardless of where a case begins.
AI that understands and prioritises cases
A trainable AI module helps classify cases by topic, urgency and potential need for escalation. Relevant cases can be prioritised automatically and routed to the right team.
Data protection considered from the outset
ClariFall supports privacy-conscious case handling through roles and permissions, defined retention and deletion processes, and a traceable record of changes and processing steps.
How ClariFall makes everyday work easier
Everything in one place
Messages, attachments, tasks, decisions and responses are all part of one shared case file.
The next step is clear
Guided statuses, responsibilities and deadlines show what needs to happen next.
Straightforward collaboration
Queries, approvals and internal tasks are coordinated directly within the case.
Turn cases into improvements
Dashboards highlight recurring root causes, processing times and open caseloads.
Automated event-driven workflows
Events within a case can automatically trigger predefined actions. Rule-based event-driven workflows manage responsibilities, status changes, tasks, notifications and escalations, for example — without having to initiate every step manually.
From intake to resolution — in six clear steps.
ClariFall guides every case through a clear process. Information stays together, responsibilities are clearly defined and everyone involved can track progress.
1 · Capture
New cases from email, telephone, web forms, portals, social media, APIs and connected systems are captured centrally. Relevant details, documents and the original intake channel remain directly linked to the case.
2 · Route
Rule-based event-driven workflows take account of the topic, priority, events and responsibilities to route each case automatically into the right process. Deadlines and escalation points become visible before anything gets overlooked.
3 · Process
The central case workspace brings together the details, tasks, notes, documents and history. The team can immediately see what has already happened, what remains open and what needs to happen next.
4 · Clarify
Internal departments and external stakeholders can be involved where needed. Feedback, supporting evidence, reminders and approvals remain directly linked to the case.
5 · Resolve
The case is resolved based on all available information. Templates and text snippets support consistent responses, while approval processes provide an additional safeguard for sensitive or complex cases.
6 · Analyse
Dashboards show case volumes, deadlines, processing times, open caseloads and recurring root causes. Case management thus becomes the foundation for continuous process and service improvement.
One SaaS platform for end-to-end B2B case management
Whether it is a customer enquiry, an issue requiring clarification, a complaint, an internal report or a complex service request, ClariFall manages B2B case processes on one central, flexible SaaS platform. Omnichannel intake, API integrations and automated workflows connect information, people and systems throughout the entire case lifecycle.
• Central case file
• Omnichannel communication
• Social media and API integrations
• Tasks and collaboration
• Deadlines and escalations
• Automated, rule-based event-driven workflows
• Templates and responses
• Dashboards and root cause analysis
Accountability is part of every case
ClariFall is designed for traceable, role-based case handling. Access, changes, responsibilities and approvals can be documented. Retention and deletion rules can be tailored to your organisation.
• Roles and permissions
• Complete case history
• Configurable retention and deletion
• Documented decisions and approvals
For organisations with high case volumes and demanding quality standards
Utilities and infrastructure
For service-intensive processes involving multiple stakeholders, deadlines and specialist input.
Telecommunications and digital services
For high case volumes, multiple intake channels and fast, consistent responses.
Healthcare and social services
For sensitive matters, clear access permissions and traceable communication.
Public and regulated services
For processes with extensive documentation requirements and transparent responsibilities.
Built on experience with complex service processes
Nasaff GmbH combines process expertise, software development and experience with complex, service-intensive operations. ClariFall grew out of a simple question: how can cases be handled in a structured way when many people, systems and process steps are involved? Our experience with ticketing systems, issue resolution, service processes and escalation workflows has shaped a solution that brings information together, makes responsibilities visible and guides teams through the entire case lifecycle.
About us
CLARIFALL CHECK
Is ClariFall right for your business?
Every business has different requirements for case and complaint management. Our short ClariFall Check helps you identify the challenges that matter most to your organisation and how ClariFall can support you.
Find out.
Answer a few short questions to discover how ClariFall fits your needs.
✓ Completed in just a few minutes
✓ Tailored to your requirements
✓ No obligation